Privacy policy | Logiciel Boréal

Logiciel Boréal ("we," "our," "us") is committed to protecting the personal information you entrust to us. This policy describes how we collect, use, protect, and retain your information, in compliance with Quebec's Act to modernize legislative provisions respecting the protection of personal information (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Person in charge of personal information

In accordance with Law 25, we have designated a person in charge of personal information whom you can contact for any question, access request, correction, or complaint:

Logiciel Boréal
Montreal, Quebec, Canada
Email: [email protected]

2. Information we collect

We collect only the information you voluntarily provide through our website's contact form:

First and last name
Email address
Phone number (optional)
Company name (optional)
Description of your project or inquiry

We do not automatically collect any information for advertising or profiling purposes. Our site does not use third-party tracking cookies, analytics tools like Google Analytics, or Facebook pixels.

3. Purposes of collection

Your information is used exclusively to:

Respond to your contact or quote request
Establish and maintain a business relationship if you become a client
Reply to your follow-up questions by email

We will never send you newsletters or marketing communications without your explicit consent.

4. Sharing of information

We never sell, trade, or rent your personal information to third parties.

We use only the following service providers to operate our site, each applying recognized security standards:

Resend (secure email delivery from the contact form)
Supabase (secure storage of form submissions)
Vercel (website hosting)

Some of these providers may process or store data outside of Quebec or Canada (notably in the United States). In compliance with Law 25, we ensure they provide protection equivalent to Quebec requirements.

5. Data retention

We retain your information only for as long as necessary for the purposes for which it was collected:

Unconverted contact requests: 24 months
Client records: for the duration of the relationship, plus 7 years (accounting and tax obligations)

Once these periods expire, your information is securely destroyed or anonymized.

6. Security

We implement reasonable security measures to protect your information:

HTTPS encryption across the entire site
Data access restricted to authorized personnel
Two-factor authentication on all administrative tools
Encrypted backups and reputable cloud infrastructure

7. Cookies

Our site uses only strictly necessary cookies required for the site to function properly (e.g., remembering your preferred language). These cookies do not track your activity and do not require explicit consent under Law 25.

If we eventually add analytics or advertising tools, this policy will be updated and a consent mechanism will be added.

8. Your rights

Under Law 25, you have the following rights regarding your personal information:

Right of access: obtain a copy of the information we hold about you
Right of rectification: correct any inaccurate or incomplete information
Right to portability: receive your data in a structured, reusable format
Right to withdraw consent: withdraw consent and request deletion of your data
Right to complain: file a complaint with the Commission d'accès à l'information du Québec

To exercise any of these rights, write to us at [email protected]. We respond within a maximum of 30 days.

9. Privacy incidents

In the event of a privacy incident posing a serious risk of harm, we will notify you without delay and inform the Commission d'accès à l'information, as required by Law 25.

10. Changes to this policy

This policy may be updated to reflect changes in our practices or legislation. The last updated date is shown at the top of this page.

11. Contact us

For any questions about this policy or your personal information, contact our person in charge of personal information:

Email: [email protected]